Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at astelacare@astelahealthcare.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at astelacare@astelahealthcare.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at astelacare@astelahealthcare.com.

Refund & Return Policy
Last updated: June 2026

At Astela Health Care, your satisfaction is our priority. Please read our refund policy carefully before making a purchase.

ELIGIBILITY FOR RETURNS
Due to the nature of our products (personal care, intimate hygiene, and healthcare items), we accept returns only under the following conditions:
- The product was received damaged or defective
- The wrong product was delivered
- The product is unopened, unused, and in its original sealed packaging

Returns must be requested within 7 days of delivery.

HOW TO REQUEST A RETURN
Contact us at astelacare@astelahealthcare.com or via WhatsApp (+923343333555) with:
- Your order number
- A photo of the product and packaging
- A brief description of the issue

We will review your request within 2–3 business days.

REFUND PROCESS
Approved refunds will be processed within 5–7 business days via the original payment method or store credit, at our discretion.

NON-RETURNABLE ITEMS
- Opened or used personal care products
- Products without original packaging
- Items purchased during clearance or final sale

EXCHANGES
We offer exchanges for defective or incorrectly delivered items only. Contact us to arrange an exchange.

DISCLAIMER
Astela Health Care reserves the right to refuse returns that do not meet the above conditions.